Royal Rajasthan Escape Jan 2026

TERMS & CONDITIONS

1. Booking Policy
2. A booking will be considered confirmed only after the customer pays the required advance amountand receives a written confirmation from us.
3. Full payment must be completed 3–5 days before travel, depending on package type.
4. For last-minute bookings (within 48 hours), 100% paymentis required at the time of booking.
5. All travelers must provide valid ID proof (Aadhar/Passport/Driving License) at the time of booking.
6. Pricing Policy
7. All prices are calculated based on current hotel rates, transport costs, taxes, and availability.
8. Package prices may vary due to seasonal rates, fuel price changes, flight/train charges, or sudden government changes.
9. Prices are considered final only after booking is confirmed and advance payment is received.
10. Children/extra adult rates may differ based on hotel policies.
11. Inclusions & Exclusions
12. Inclusions and exclusions will be clearly mentioned in the itinerary and invoice.
13. Anything not mentioned in the “Package Inclusions” section will be considered excluded and chargeable separately.
14. Adventure activities, entry tickets, guide fees, and personal expenses are generally not included unless clearly specified.
15. Transport Policy
16. All vehicles provided will be clean, well-maintained, and driver-driven.
17. AC may be switched off in hilly areas to ensure safety.
18. The driver will follow fixed routes as per the itinerary; extra sightseeing is chargeable.
19. In case of mechanical failure or unavoidable circumstances, an alternative vehicle will be arranged at the earliest.
20. Hotel Policy
21. Hotels are selected based on traveller category (Budget/Standard/Luxury).
22. Check-in and check-out timings are fixed as per hotel policy.
23. Early check-in/late check-out is subject to availability and may be chargeable.
24. In case of unavailability, similar category hotels will be provided.
25. Payment Policy

Advance Payment (Non-Refundable):

• 30–40% at the time of booking
• 60–70% before travel date

Modes Accepted:

• UPI
• Bank Transfer
• Credit/Debit Card
• Cash (with GST invoice)

Note: Booking confirmation vouchers will be issued only after advance is received.

1. Cancellation Policy
2. Cancellation charges depend on time of cancellation:
   • 30+ days before travel:10% package cost
   • 15–30 days:25%
   • 7–14 days:50%
   • 0–7 days:100% (No refund)
3. Flight/Train/Volvo tickets are non-refundableas per airline/transport rules.
4. In case of natural calamities (landslide, snow, flood), refunds depend on hotel/transport guidelines.
5. Rescheduling & Date Change Policy
6. Date change is subject to availability and hotel/transport approval.
7. Rate differences for new dates will apply.
8. Rescheduling within 7 days of travel may not be possible.
9. Force Majeure / Unforeseen Circumstances

ThePrishaaHolidays – ZiggZaggVoyage is not liable for refunds or compensation in circumstances beyond our control, including:

• Weather conditions
• Roadblocks/strikes/bandhs
• Political unrest
• Natural disasters
• Government restrictions

However, we will always assist customers in arranging alternate plans.

1. Responsibility & Liability
2. We act as a travel planner and coordinator with third-party hotels, transporters, and activity providers.
3. We are not responsible for:
   • Loss of belongings
   • Delays or cancellations by hotels/transport providers
   • Accidents, injuries, or health issues
4. All travelers are advised to take care of personal items and follow safety guidelines during treks/adventures.
5. Customer Conduct
6. Travelers must follow hotel and vehicle guidelines.
7. Any damage to property (hotel/vehicle) caused by the traveler must be paid by the traveler.
8. Travel Documents
9. Customers must carry all required documents (IDs, permits, etc.).
10. For restricted areas (Ladakh, Northeast), permits will be arranged after receiving traveler details and documents.
11. Dispute Resolution

In case of any dispute, both parties shall first try to resolve the matter amicably. If unresolved, the matter will be handled under the jurisdiction of Himachal Pradesh courts.

1. Acceptance of Terms

By booking with ThePrishaaHolidays – ZiggZaggVoyage, the customer automatically agrees to all the above Terms & Conditions. REFUND POLICY Refund Policy – ThePrishaaHolidays – ZiggZaggVoyage We aim to provide the best travel experience to every customer. Our refund policy is designed to be fair, transparent, and in line with industry standards.

1. Eligibility for Refund

A customer may be eligible for a refund if:

• The trip is cancelled within the allowed timeframe
• Hotel/transport service provider offers a partial refund
• A genuine emergency occurs (subject to verification)

1. Non-Refundable Components

The following are strictly non-refundable:

• Flight tickets
• Train/Volvo/Bus tickets
• Adventure activity bookings
• Permits, passes & entry tickets
• Convenience fees, taxes, and service charges
• Advance payments made to confirm hotels/cabs

1. Refund Timeline

• Refunds are processed within 7–14 working days after approval.
• International refunds (if any) may take 15–25 working days.
• Refund will be credited to the original mode of payment.

1. Partial Refund Conditions

If certain services remain unused (e.g., sightseeing skipped due to weather), refunds depend solely on the hotel/transport provider’s refund policy, not ours. We cannot guarantee any refund for:

• Bad weather
• Natural disasters
• Traffic jams
• Political unrest
• Flight/Train delays or cancellations

1. No-Show Policy

If the traveler fails to show up on the travel date:

• 100% cancellation charges apply
• No refund will be issued

1. Cancellation by Company

If a tour is cancelled by ThePrishaaHolidays – ZiggZaggVoyage due to operational issues:

• Full refund will be issued OR
• Customer may choose another travel date/package

1. Refund Agreement

By booking a tour, the customer confirms they fully understand and accept the above refund terms. PRIVACY POLICY Privacy Policy – ThePrishaaHolidays – ZiggZaggVoyage We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect:

• Name, age, gender
• Email, phone number, address
• Aadhar/ID details for hotel/permit requirements
• Payment information
• Travel preferences
• Feedback, reviews, photographs (only with consent)

1. How Your Information Is Used

We use your data to:

• Process bookings
• Provide personalized travel services
• Prepare permits, passes & reservations
• Improve customer support
• Send updates, offers & confirmations

1. Data Protection & Security

• Your information is stored securely
• Only authorized staff can access your data
• We never sell or misuse customer data
• Third-party vendors (hotels, transporters) receive only required details

1. Sharing of Data

We only share data when required for:

• Hotel bookings
• Cab/transport arrangements
• Government permits
• Emergency situations
• Legal compliance

1. Customer Rights

You can request:

• Correction of your information
• Deletion of your data
• Copy of stored information

1. Cookies & Website Tracking

Our website may use cookies for:

• Better user experience
• Traffic analysis
• Personalized recommendations

1. Consent

By using our services, customers agree to our Privacy Policy. Team ThePrishaaHolidays Crafting Journeys • Creating Memories   Support For any questions, feel free to contact us anytime: Phone:+91-98162-84899; +91-98172-56250 WhatsApp: +91-98162-84899; +91-98172-56250 Email: ziggzaggvoyage@gmail.com; info@ziggzaggvoyage.com Website: www.ziggzaggvoyage.com