Booking Policy
A booking will be considered confirmed only after the customer pays the required advance amount and receives a written confirmation from us.
Full payment must be completed 3–5 days before travel, depending on package type.
For last-minute bookings (within 48 hours), 100% payment is required at the time of booking.
All travelers must provide valid ID proof (Aadhar/Passport/Driving License) at the time of booking.
Pricing Policy
All prices are calculated based on current hotel rates, transport costs, taxes, and availability.
Package prices may vary due to seasonal rates, fuel price changes, flight/train charges, or sudden government changes.
Prices are considered final only after booking is confirmed and advance payment is received.
Children/extra adult rates may differ based on hotel policies.
Inclusions & Exclusions
Inclusions and exclusions will be clearly mentioned in the itinerary and invoice.
Anything not mentioned in the “Package Inclusions” section will be considered excluded and chargeable separately.
Adventure activities, entry tickets, guide fees, and personal expenses are generally not included unless clearly specified.
Transport Policy
All vehicles provided will be clean, well-maintained, and driver-driven.
AC may be switched off in hilly areas to ensure safety.
The driver will follow fixed routes as per the itinerary; extra sightseeing is chargeable.
In case of mechanical failure or unavoidable circumstances, an alternative vehicle will be arranged at the earliest.
Hotel Policy
Hotels are selected based on traveller category (Budget/Standard/Luxury).
Check-in and check-out timings are fixed as per hotel policy.
Early check-in/late check-out is subject to availability and may be chargeable.
In case of unavailability, similar category hotels will be provided.
Payment Policy
Advance Payment (Non-Refundable):
30–40% at the time of booking
60–70% before travel date
Modes Accepted:
UPI
Bank Transfer
Credit/Debit Card
Cash (with GST invoice)
Note: Booking confirmation vouchers will be issued only after advance is received.
Cancellation Policy
Cancellation charges depend on time of cancellation:
30+ days before travel: 10% package cost
15–30 days: 25%
7–14 days: 50%
0–7 days: 100% (No refund)
Flight/Train/Volvo tickets are non-refundable as per airline/transport rules.
In case of natural calamities (landslide, snow, flood), refunds depend on hotel/transport guidelines.
Rescheduling & Date Change Policy
Date change is subject to availability and hotel/transport approval.
Rate differences for new dates will apply.
Rescheduling within 7 days of travel may not be possible.
Force Majeure / Unforeseen Circumstances
ThePrishaaHolidays – ZiggZaggVoyage is not liable for refunds or compensation in circumstances beyond our control, including:
Weather conditions
Roadblocks/strikes/bandhs
Political unrest
Natural disasters
Government restrictions
However, we will always assist customers in arranging alternate plans.
Responsibility & Liability
We act as a travel planner and coordinator with third-party hotels, transporters, and activity providers.
We are not responsible for:
Loss of belongings
Delays or cancellations by hotels/transport providers
Accidents, injuries, or health issues
All travelers are advised to take care of personal items and follow safety guidelines during treks/adventures.
Customer Conduct
Travelers must follow hotel and vehicle guidelines.
Any damage to property (hotel/vehicle) caused by the traveler must be paid by the traveler.
Travel Documents
Customers must carry all required documents (IDs, permits, etc.).
For restricted areas (Ladakh, Northeast), permits will be arranged after receiving traveler details and documents.
Dispute Resolution
In case of any dispute, both parties shall first try to resolve the matter amicably.
If unresolved, the matter will be handled under the jurisdiction of Himachal Pradesh courts.
- Acceptance of Terms
By booking with ThePrishaaHolidays – ZiggZaggVoyage, the customer automatically agrees to all the above Terms & Conditions.
REFUND POLICY
We aim to provide the best travel experience to every customer. Our refund policy is designed to be fair, transparent, and in line with industry standards.
Eligibility for Refund
A customer may be eligible for a refund if:
The trip is cancelled within the allowed timeframe
Hotel/transport service provider offers a partial refund
A genuine emergency occurs (subject to verification)
Non-Refundable Components
The following are strictly non-refundable:
Flight tickets
Train/Volvo/Bus tickets
Adventure activity bookings
Permits, passes & entry tickets
Convenience fees, taxes, and service charges
Advance payments made to confirm hotels/cabs
Refund Timeline
Refunds are processed within 7–14 working days after approval.
International refunds (if any) may take 15–25 working days.
Refund will be credited to the original mode of payment.
Partial Refund Conditions
If certain services remain unused (e.g., sightseeing skipped due to weather), refunds depend solely on the hotel/transport provider’s refund policy, not ours.
We cannot guarantee any refund for:
Bad weather
Natural disasters
Traffic jams
Political unrest
Flight/Train delays or cancellations
No-Show Policy
If the traveler fails to show up on the travel date:
100% cancellation charges apply
No refund will be issued
Cancellation by Company
If a tour is cancelled by ThePrishaaHolidays – ZiggZaggVoyage due to operational issues:
Full refund will be issued
OR
Customer may choose another travel date/package
Refund Agreement
By booking a tour, the customer confirms they fully understand and accept the above refund terms.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We may collect:
Name, age, gender
Email, phone number, address
Aadhar/ID details for hotel/permit requirements
Payment information
Travel preferences
Feedback, reviews, photographs (only with consent)
How Your Information Is Used
We use your data to:
Process bookings
Provide personalized travel services
Prepare permits, passes & reservations
Improve customer support
Send updates, offers & confirmations
Data Protection & Security
Your information is stored securely
Only authorized staff can access your data
We never sell or misuse customer data
Third-party vendors (hotels, transporters) receive only required details
Sharing of Data
We only share data when required for:
Hotel bookings
Cab/transport arrangements
Government permits
Emergency situations
Legal compliance
Customer Rights
You can request:
Correction of your information
Deletion of your data
Copy of stored information
Cookies & Website Tracking
Our website may use cookies for:
Better user experience
Traffic analysis
Personalized recommendations
Consent
By using our services, customers agree to our Privacy Policy.